Bad-News Messages to Customers Differ from Other Bad-News Messages in What

question 69

Multiple Choice

Bad-news messages to customers differ from other bad-news messages in what one major way?

• A) They always include an apology.
• B) They omit the reasons for the bad news for legal purposes.
• C) They usually include resale information or sales promotions.
• D) They always imply the bad news.

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Definitions:

Neuronal Axon

A Neuronal Axon is a long, slender projection of a nerve cell, or neuron, that conducts electrical impulses away from the neuron's cell body.

Astrocytes

Star-shaped glial cells in the brain and spinal cord that perform many functions including providing support and nutrients to neurons, and regulating neurotransmitter levels.

Nutrients

Substances that provide the necessary energy or materials for growth and life-sustaining processes in organisms.

Neurons

Specialized neurons in the nervous system that communicate information via electrical and chemical signals.