Caroline Must Deny a Request Made by One of Her

question 75

Multiple Choice

Caroline must deny a request made by one of her employees.The most effective statement in a bad-news message denying this request would be

• A) No, you may not be reimbursed for the extra night you stayed after the conference ended.
• B) We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
• C) Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately.
• D) Please be advised that your extra night stay is not reimbursable.

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Definitions:

Collectivism

A social-cultural paradigm that emphasizes the interdependence of individuals within their communities or societies.

Cognitive Processing

The mental activities involved in acquiring, storing, retrieving, and using knowledge.

Richard Nisbett

A psychologist known for his work on human inference, culture, and cognitive psychology.

Holistically

An approach or process involving the whole of something or someone rather than a mere collection of parts.