What Is the Best Advice for Writing a Letter That

question 89

Multiple Choice

What is the best advice for writing a letter that turns down a customer's claim? 

• A)Consider offering resale information to build the customer's confidence in your products or organization.
• B)To avoid taking responsibility, be sure to make it clear that the customer is at fault.
• C)Use strong emotional, subjective language to show the customer how much you care.
• D)All of these choices.