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The ____________________ of a Negative-News Message Should Include a Pleasant

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Short Answer

The ____________________ of a negative-news message should include a pleasant statement that promotes goodwill.


Definitions:

Registered Design

A legal protection for the visual design of objects that are not purely utilitarian, ensuring exclusive rights to the design holder.

Manufacturer

An entity or individual that makes goods for sale using raw materials and components.

Copyright Act

Legislation that protects the rights of creators by giving them exclusive control over the use and distribution of their original works.

Confidential Information

Any information that is not public knowledge and that is obtained from a source under circumstances that create an obligation to keep it confidential.

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