Which of the Following Is the Key Result from the Highly

question 16

Multiple Choice

Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

• A) Key drivers that directly impact online transactions is ease of finding information
• B) Key drivers that directly impact online transactions are site navigation and visual appeal
• C) Key drivers that directly impact online transactions are security and privacy
• D) Key drivers that directly impact online transactions are access and sharing

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Definitions:

Predisposition

A natural inclination or tendency to behave in a particular way or to develop a certain condition.

Positive/Negative Way

Pertains to the manner in which something can have a beneficial or detrimental impact or approach.

Job Satisfaction Questionnaires

Tools or surveys used to assess how content an individual is with his or her job.

Beliefs

Deeply held convictions or understandings that an individual considers to be true, shaping their thoughts and actions.