What Accesses Organizational Databases That Track Similar Issues or Questions

question 39

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) None of the above

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Definitions:

Reversed Magnetic Polarity

A condition where the magnetic north and south poles swap positions, a phenomenon observed in the Earth's geological history.

Compass Needle

The magnetized pointer on a compass that aligns itself with the Earth's magnetic field to indicate the direction of magnetic north.

Seamounts

Underwater mountains formed by volcanic activity, not reaching the ocean's surface, and often a hotspot of marine life.

Island Chains

Sequential islands formed close to each other, often as a result of volcanic activity, and stretching out over distances in the ocean.