What Is Predictive Dialing

question 43

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Philanthropic Goodwill

The level of social responsibility in which a business does good without the expectation of anything in return.

Social Responsibility

Involves businesses making decisions and taking actions that benefit society as well as themselves.

Philanthropic Goodwill

The positive reputation and supportive engagement generated by a company or individual's charitable activities and contributions to society.

Economic Responsibility

An entity's duty to make decisions that benefit the economic well-being of society and stakeholders.