Contact Center, Web-Based Self-Scripting, and __________ Scripting Are the Three

question 55

Short Answer

Contact center, web-based self-scripting, and __________ scripting are the three primary operational CRM technologies used in the customer service department.

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Definitions:

Mediation

A type of intensive negotiation in which disputing parties select a neutral party to help facilitate communication and suggest ways for the parties to solve their dispute.

Alternative Dispute Resolution

A range of processes, such as mediation or arbitration, designed to resolve disputes without formal litigation.

Arbitrators

Individuals appointed to settle disputes in an arbitration process, making decisions that are usually binding for all parties involved.

ADR Methods

Alternative Dispute Resolution Methods are procedures for settling disputes without litigation, such as arbitration or mediation.