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Contact Center, Web-Based Self-Scripting, and __________ Scripting Are the Three

question 55

Short Answer

Contact center, web-based self-scripting, and __________ scripting are the three primary operational CRM technologies used in the customer service department.


Definitions:

Electroconvulsive Therapy

A mental health therapy that involves inducing seizures in patients using electrical stimulation to alleviate psychiatric conditions.

Retrograde Amnesia

A condition where an individual loses memories of events that occurred before a specific point in time, typically due to brain injury or disease.

Memory

The cognitive process involved in the encoding, storing, and retrieving of information.

Semantic Memories

Memories of meanings, understandings, and other concept-based knowledge unrelated to specific experiences.

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