Which of the Following Operational CRM Technologies Does the Customer

question 86

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact center, web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and up-selling

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Definitions:

Chromosome

A structure of nucleic acids and protein in the cell, carrying genetic information in the form of genes.

Crossing Over

The exchange of genetic material between homologous chromosomes during meiosis, leading to genetic diversity in gametes.

Independent Assortment

Alleles of unlinked genes segregate independently of each other during meiosis so that the gametes can contain all possible combinations of alleles.

Meiosis

A type of cell division that reduces the genetic material by half, resulting in four genetically distinct daughter cells, crucial for sexual reproduction.