What Is the Primary Difference Between Contact Management and Opportunity

question 28

Multiple Choice

What is the primary difference between contact management and opportunity management?

• A) Contact management deals with new customers, opportunity management deals with existing customers
• B) Contact management deals with existing customers, opportunity management deals with existing customers
• C) Contact management deals with new customers, opportunity management deals with new customers
• D) Contact management deals with existing customers, opportunity management deals with new customers

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Definitions:

Psychoanalytic

Pertaining to a theory of psychology which emphasizes the influence of unconscious processes and childhood experiences on behavior and mental states.

Mental Iceberg

A metaphor often used in psychology to describe the mind's structure, with the small, visible part above water representing conscious awareness and the larger, hidden part representing the unconscious.

Deep Unconscious

A level of the unconscious mind that is believed to house primal instincts, memories, and desires.

Lobotomy

A surgical procedure that involves severing connections in the brain's prefrontal lobe, historically used to treat mental illness.