What Is Automatic Call Distribution

question 33

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Exchange Process

The exchange process refers to the series of actions in which two or more parties give something of value to each other, usually in the context of business or trade.

Perceived Needs

The subjective understanding or belief of individuals about what they must have or achieve.

Buyer's Market

A market condition characterized by an abundance of goods available, giving buyers an advantage over sellers in price negotiations.

Shortage of Goods

A situation where the demand for a product exceeds the supply available in the market, often leading to higher prices and unmet consumer needs.