What Is Predictive Dialing

question 43

Multiple Choice

What is predictive dialing?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of the above

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Definitions:

Detail Missing

This refers to when specific and often crucial information is absent or not provided in a description or narrative.

The Flu

A common viral infection that affects the respiratory system, including the nose, throat, and lungs; also known as influenza.

A Cold

A common viral infection that affects the nose, throat, and sinuses, causing symptoms such as sneezing and coughing.

Pneumonia

A condition of lung inflammation usually caused by bacterial or viral infection, resulting in difficulty breathing and other symptoms.