Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Mathematical Calculations

The process of performing operations on numbers or symbols according to systematic rules to arrive at a result or solution.

Chance Guessing

Making a selection without any particular knowledge, reason, or method, relying on pure random choice.

Subtle Sounds

Low-intensity auditory stimuli that might not be immediately obvious but can nevertheless influence mood, perception, or behavior.

Unintentional Facial Expressions

Spontaneous expressions that occur without the individual's conscious control, often revealing true emotions despite any attempts to mask them.