What Is a Business Process

question 12

Multiple Choice

What is a business process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) Result in a product or service that is received by an organization's external customer.
• C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) Attempts to understand and measure the current process, and make performance improvements accordingly.