What Is a Customer Facing Process

question 37

Multiple Choice

What is a customer facing process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) Result in a product or service that is received by an organization's external customer.
• C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) Attempts to understand and measure the current process, and make performance improvements accordingly.

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Definitions:

Executrix

A female executor; a woman appointed by a will to execute the will's terms and administer the estate of the deceased.

Written Promise

A written promise is a documented commitment by one party to perform or refrain from performing specified actions.

Course of Dealing

A sequence of previous conduct between parties to a contract that establishes a common basis for their understanding.

UCC

The Uniform Commercial Code, a comprehensive set of laws governing all commercial transactions in the United States.