What Is a Customer Facing Process

question 37

Multiple Choice

What is a customer facing process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) Result in a product or service that is received by an organization's external customer.
• C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) Attempts to understand and measure the current process, and make performance improvements accordingly.

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Definitions:

Interest

The feeling of wanting to know or learn about something or someone.

Desire

A strong feeling of wanting to have something or wishing for something to happen.

Workplace Change

Modifications or transformations within the work environment, potentially affecting processes, policies, or staff.

Proposed Change

Refers to a suggestion or plan put forward to alter a current process, system, product, or policy.