Managing Consumer Trust Is a Challenge for Ebusinesses

question 66

Multiple Choice

Managing consumer trust is a challenge for ebusinesses.Which of the following is a good way to build trust when working with customers over the Internet?

• A) Be accessible to communicate in-person.
• B) Be available to communicate in-person.
• C) Use customer testimonials that link to your client's website.
• D) All of these.

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Definitions:

Net Operating Income

The profit generated from the normal operational activities of a business, excluding other income and expenses such as interest and taxes.

Variable Costing

An accounting technique that calculates the cost of a product by considering only costs that fluctuate with the level of production, excluding fixed costs.

Absorption Costing

A costing method that includes all manufacturing costs - both variable and fixed - in the cost of a product.

Unit Product Cost

The total cost associated with manufacturing a single unit of a product, including direct materials, direct labor, and overhead.