What Made-To-Order Views Can Analytical CRM Tools Slice-And-Dice Customer Information

question 8

Multiple Choice

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

• A) Customer value
• B) Customer spending
• C) Customer segmentation
• D) All of these

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Definitions:

Mindfulness

A mental state achieved by focusing one's awareness on the present moment, while calmly acknowledging and accepting one's feelings, thoughts, and bodily sensations, used as a therapeutic technique.

Procedural Knowledge

Knowledge of how to perform various tasks, often implicit and expressed through actions rather than verbal instructions.

Practicing

The process of repeatedly performing or exercising a skill in order to improve or maintain proficiency.

Feedback

Information given to a person or system about their performance or behavior, used as a basis for improvement.