Which of the Following Is the First CRM Implementation Strategy

question 17

Multiple Choice

Which of the following is the first CRM implementation strategy?

• A) Define information needs and flows.
• B) Build an integrated view of the customer.
• C) Clearly communicate the CRM strategy.
• D) Implement in iterations.

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Definitions:

Diversify Their Portfolios

The strategy of spreading investments among various financial instruments, industries, and other categories to minimize risk.

Credit Risk

The potential that a borrower will fail to meet their obligations in accordance with agreed terms.

Capital Resources

Economic assets used by businesses to produce goods and services, such as buildings, machinery, and equipment.

Market Economy

An economic system where supply and demand dictate the production, distribution, and pricing of goods and services, with minimal government intervention.