Which of the Following Is Not One of the Questions

question 38

Multiple Choice

Which of the following is not one of the questions asked during the analyzing phase of CRM?

• A) What customers are at risk of leaving?
• B) Why was customer revenue so high?
• C) Why did sales not meet forecasts?
• D) Who are our customers?

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Definitions:

Production

Is the human capacity to make and use tools. It improves our ability to take what we want from nature.

Abstraction

The human capacity to create general ideas, or ways of thinking that are not linked to particular instances. For example, languages, mathematical notations, and signs allow us to classify experience and generalize from it.

Cooperation

The process of working together towards a common goal or benefit, often requiring compromise and collective effort.

Conflict

A situation or process in which individuals, groups, or entities have opposing ideas, interests, or objectives resulting in tension or struggle.