What Are Costs That Make Customers Reluctant to Switch to Another

question 198

Multiple Choice

What are costs that make customers reluctant to switch to another product or service?

• A) Support activities
• B) Switching costs
• C) Loyalty rewards
• D) Value chain activities

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Definitions:

Observations

The act of monitoring or recording systematically selected variables or data points for a particular study.

Value Of T

A calculated statistic used in t-tests that measures the size of the difference relative to the variation in the sample data, commonly used to test hypotheses about means.

Confidence Estimate

An interval estimate calculated to indicate the reliability of an estimated range in which a population parameter lies.

Observations

Data points or values that have been collected or measured in a study or experiment.