In His Presentation Zubin Says, Let Me Review the Four

question 9

Multiple Choice

In his presentation Zubin says, Let me review the four steps in processing a customer return.What verbal signpost is he using?

• A) Previewing
• B) Summary
• C) Switching directions
• D) Transitional expression

---

Definitions:

Married Women

Women who are legally united in marriage to a spouse, which may influence aspects of their social, legal, and personal lives.

Unmarried Women

Women who are not legally married; the term can include those who are single, divorced, or widowed.

Prevalence

The proportion of a population found to have a condition or characteristic at a specific time.

LGBT Couples

Romantic partnerships between individuals who identify as lesbian, gay, bisexual, or transgender.