The Balanced Scorecard Measures the SBU's Performance in All of the Following

question 89

Multiple Choice

The balanced scorecard measures the SBU's performance in all of the following areas except:

• A) Learning and growth.
• B) Managerial performance.
• C) Customer satisfaction.
• D) Internal business processes.
• E) Accounting and tax compliance.

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Definitions:

Excel Spreadsheets

A software program used for data organization, analysis, and storage in tabular form.

Profitability Index

A financial tool used to evaluate the attractiveness of an investment, calculated as the present value of future cash flows divided by the initial investment.

Net Present Value

A valuation method that calculates the worth of a future stream of cash flows by discounting them back to their present value.

IRR

Internal Rate of Return; a financial metric used to estimate the profitability of potential investments, calculating an annual growth rate.