Which of the Following Statements Regarding the Meaning of "Quality

question 36

Multiple Choice

Which of the following statements regarding the meaning of "quality" is true?

• A) Total quality can be decomposed conceptually into two broad components: features and performance.
• B) "Features," as used in the discussion of quality, refers to actual functionality of a product.
• C) Another name for product features is performance quality.
• D) Cost-of-Quality (COQ) reporting is most helpful in managing design quality.
• E) Quality of design is defined as the difference between design specifications and customer desires.

---

Definitions:

Second Category

Refers to a classification that is not the primary or main category, often used in organization, data sorting, or analysis.

Selling Process

A systematic approach to selling that includes steps such as prospecting, assessing needs, presenting the product, overcoming objections, and closing the sale.

Direct Questions

Questions that aim for specific information, allowing for straightforward answers without ambiguity.

Direct Question

A straightforward inquiry that seeks specific information, often used in sales and negotiations to gather insights or confirm details.