All the Following Are Examples of Internal Nonfinancial Quality Indicators

question 23

Multiple Choice

All the following are examples of internal nonfinancial quality indicators except:

• A) Number of customer complaints.
• B) Process yield (i.e., ratio of good outputs to total output).
• C) Productivity (i.e., ratio of acceptable output to resource inputs).
• D) Plant safety record (e.g., days since last major accident).
• E) Throughput.

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Definitions:

Webcast

A media presentation distributed over the Internet using streaming media technology to distribute a single content source to many simultaneous viewers or listeners.

Webinar

An online seminar or presentation, allowing remote participation through the internet, often interactive with Q&A sessions.

Communication Skills

The abilities used in expressing ideas effectively and in listening actively, including verbal, non-verbal, and written forms of communication.

Technical Skills

Specialized knowledge, abilities, or expertise required to perform specific tasks, often related to processes, engineering, computers, or machinery.