Which of the Following Statements Is Not True

question 90

Multiple Choice

Which of the following statements is not true?

• A) The term "quality" is generally defined as customer satisfaction with the total experience of a product or service.
• B) Conceptually, quality consists of two broad components: performance quality and non-performance quality.
• C) Performance quality represents the difference between the design specifications of a product and the actual performance of the product.
• D) Quality of design represents the difference between customer expectations and product design.
• E) Total quality represents the difference between customer expectations and the actual performance of a product or service.

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Definitions:

Racial Groups

Categories of humans identified by shared physical characteristics or genetics, often associated with historical, social, and political implications.

Country Music

A genre of popular music that originated in the rural regions of the Southern United States in the early 20th century.

Heavy Metal Music

A genre of rock music characterized by amplified distortions, extended guitar solos, emphatic beats, and overall loudness.

Suicide Bombers

Individuals who commit acts of terrorism by detonating explosives attached to their bodies in order to kill others and themselves.