The Four Accepted Categories of a Cost of Quality (COQ)

question 108

Essay

The four accepted categories of a Cost of Quality (COQ) Report are: prevention, appraisal, internal failure, and external failure. Assume your cost management instructor has given you an assignment related to COQ. You are to relate each of the cost categories above to the preparation of a class project, which is a study of an actual firm's cost management system. The typical student spends 16 hours researching an identified firm, five hours writing the report, and three hours in revising and presenting the report to the class.
Required:
1. Give an example of prevention, appraisal, internal failure, and external failure costs you might encounter in writing and presenting your report. (Example: "Draw up a time budget with necessary deadlines before starting the report" is an example of a prevention cost.)
2. Which of the four category examples you gave for Requirement (1) above has the greatest cost? What has the least cost? What has the greatest benefit? What has the least benefit? (Example: "Not saving word processing on a hard drive or jump drive" is an example of greatest cost in terms of time.)

Identify factors that contribute to the success or failure of lawsuits in sexual harassment cases.

Understand the importance of providing referrals and professional help for employees with substance abuse issues.

Distinguish between effective and ineffective components of skills learning programs.

Recognize the persistent and evolving challenges of workplace drug issues.

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Definitions:

Start Winding

A winding in a motor that is used during the start-up phase to create an initial rotating magnetic field.

Split-phase Motor

A type of single-phase induction motor that uses two windings, a start and run winding, to create a phase shift for starting torque.

Stator Core

The stationary part of an electric motor or generator, consisting of laminated silicon steel, that supports the winding where the magnetic field is produced.

Large Wire

Refers to wire of a significantly large diameter, which typically can carry higher current or withstand higher electrical loads.