Listed Below Are 6 Items Concerned with Quality

question 39

Essay

Listed below are 6 items concerned with quality.
Required:
Classify each of these items into its appropriate Cost-of-Quality (COQ) category: Prevention Cost; Appraisal Cost; Internal Failure Cost; or External Failure Cost.
1. Establish a 24-hour hot line for customers to report quality failures.
2. Establish a quality-inspection program.
3. Re-design parts and components to simplify manufacturing of the product.
4. Hire additional field service people to provide better services.
5. Extend the warranty period for products from 90 days to one year.
6. Train employees on the importance of zero defects.

---

Definitions:

Liquid Sample

A portion of matter in the liquid state used for analysis or testing.

Mass

An assessment of the quantity of substance contained within an object, usually expressed in kilograms or grams.

Chemical

A substance produced by or used in a chemical process, including elements and compounds.

Density

A measure of how much mass is contained in a given unit volume of a substance.