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As noted in the text, a comprehensive framework for managing and controlling quality contains both financial and non-financial performance indicators (metrics). Provide four (4) examples of internal quality metrics, and four (4) examples of external (i.e., customer-based) non-financial quality metrics.
Sample Mean
The arithmetic average of a set of values sampled from a population, used as an estimate of the population mean.
Confidence Interval
A confidence interval provides a range of values, estimated from sample data, that is likely to contain the value of an unknown population parameter, along with a specified level of confidence.
Standard Deviation
An indication of how much the values in a dataset spread out or diverge from one another.
Mean Grams of Fat
The average amount of fat, measured in grams, consumed or contained in a particular diet or food item.
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