Which of the Following Statements Regarding the Meaning of "Quality

question 36

Multiple Choice

Which of the following statements regarding the meaning of "quality" is true?

• A) Total quality can be decomposed conceptually into two broad components: features and performance.
• B) "Features," as used in the discussion of quality, refers to actual functionality of a product.
• C) Another name for product features is performance quality.
• D) Cost-of-Quality (COQ) reporting is most helpful in managing design quality.
• E) Quality of design is defined as the difference between design specifications and customer desires.