In a Cost of Quality (COQ) Reporting Framework, Scrap Costs

question 18

Multiple Choice

In a Cost of Quality (COQ) reporting framework, scrap costs because of a quality failure would be classified as:

• A) Prevention costs.
• B) Salvage costs.
• C) Appraisal costs.
• D) Internal failure costs.
• E) External failure costs.

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Definitions:

Business Proposition

An offer or proposal outlining the value a business will provide to prospective clients or partners.

Sales Process

The sequence of steps or stages a salesperson follows from the initial customer contact to closing the sale.

Sales Presentation Method

A systematic approach used by salespeople to communicate the value of a product or service to potential buyers, often involving demonstrations, visuals, and tailored messages.