Which of the Following Is Not an External Nonfinancial Measure

question 129

Multiple Choice

Which of the following is not an external nonfinancial measure of quality?

• A) Number of defective parts produced.
• B) Number of defective units shipped to customers.
• C) Number of customer complaints.
• D) Delivery delays (e.g., difference between scheduled and actual delivery date).
• E) Percentage of products that experience early or excessive failure.

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Definitions:

Esteem Needs

According to Maslow's hierarchy of needs, these are the fourth level of human needs, involving confidence, respect from others, and a sense of achievement.

Physiological Needs

Basic human needs for survival and physical well-being, such as food, water, shelter, and sleep, posited as foundational in Maslow's hierarchy of needs.

Psychological Deficiencies

Lack or impairment in cognitive, emotional, or behavioral functioning that affects an individual's psychological well-being.

Social Deficiencies

Refers to the lack of social skills or abilities that prevents individuals from interacting effectively within a society or certain social situations.