Which of the Following Items Is Not Considered an External

question 33

Multiple Choice

Which of the following items is not considered an external quality (performance) metric?

• A) On-time delivery rates.
• B) Customer response time (CRT).
• C) Number of customer complaints.
• D) Throughput efficiency (i.e., the ratio of throughput to resources used).
• E) Percentage of products that experience early or excessive failure.

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Definitions:

Electronic Recording

The capturing and storing of information in digital form, often used in contexts like surveillance, music, or legal transcripts.

Modern Hospital

A healthcare institution providing patient treatment with specialized medical and nursing staff and medical equipment.

Sociologically

Pertaining to the study of social behavior, patterns, and functions of human society, focusing on how people interact within various contexts.

Historically

Pertaining to events, situations, or conditions of the past.