Explain What Is Meant by the Term "Net Promoter Score

question 30

Essay

Explain what is meant by the term "net promoter score" and what relevance this metric has in terms of the goal of developing a comprehensive framework for managing and controlling quality.

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Definitions:

Group Efficacy

The collective belief of a group in its ability to achieve objectives and successfully accomplish tasks.

Competent

Having the necessary ability, knowledge, or skill to do something successfully or efficiently.

Open-book Management

A management approach where businesses share financial and other performance data with all employees to involve them more in the decision-making process.

Company's Business Goals

Specific objectives that a company aims to achieve, ranging from financial performance, market expansion, to innovation and customer satisfaction.