Dr Howard Abelson Is the Director of the Wellness House

question 92

Essay

Dr. Howard Abelson is the director of the Wellness House, a residential center for recovering alcoholics. A typical patient spends 3-4 weeks in an intensive program of rehabilitation. The Wellness House has a staff of 45, including 12 certified therapists, to serve an average patient load of 15. Howard Abelson is attempting to develop some productivity measures for the center, but is not aware of the limitations of productivity measurement in not-for-profit organizations. You have been called in as a consultant to help develop appropriate productivity measures.
Required:
(a) Identify any major differences/limitations you face in developing performance measures for the Wellness House.
(b) Recommend two or three overall measures of productivity that are appropriate for the Wellness House as a not-for-profit organization.

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Definitions:

Two-Factor Model

The Two-Factor Model, often related to motivation or emotion, identifies two distinct factors that contribute to an individual's psychological state or behaviors.

Equity Model

A theory in social psychology that focuses on maintaining equitable relationships, asserting that individuals feel satisfied when the ratio of their contributions to benefits is equal to that of their partners.

Achievement Motivation Model

A theory that explains an individual's drive to pursue and attain goals or standards of excellence.

Physiological Needs

Basic essential requirements for human survival, such as food, water, warmth, and rest, fundamental to Maslow's hierarchy of needs.