Intangible Attributes Often Play Dominant Roles in Determining the Value

question 115

Multiple Choice

Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:

• A) Input-related measures for measuring and monitoring operations.
• B) Intuitive judgment in monitoring operations.
• C) Quantitative measures of output.
• D) Qualitative measures exclusively for measuring and monitoring operations.
• E) Output-related measures for measuring and monitoring operations.

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Definitions:

Performing Stage

The fourth phase in the Tuckman model of team development, characterized by high levels of cooperation, unity, and productivity.

Decentralised Communication Network

Allows all members to communicate directly with one another.

Interacting Groups

Collections of individuals who communicate and work together, influencing each other’s behavior and outcomes through their interactions.

Decentralised Communication Network

involves a system where communication flows in a less hierarchical manner, empowering individuals at all levels to engage and exchange information freely.