Customer-Response Time (CRT) Is Usually Defined As

question 9

Multiple Choice

Customer-response time (CRT) is usually defined as:

• A) The time between when a customer places an order and the time when the order is received by the customer.
• B) The elapsed time between initial customer contact and the time a customer places an order.
• C) The time between when a customer places an order and when that order is manufactured.
• D) The time between when an order is started into production and when that order is completed.
• E) The time it takes to respond to customer inquiries.

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Definitions:

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