Chapter 14 (Operational Performance Measurement) Argues That a Comprehensive Management

question 115

Essay

Chapter 14 (Operational Performance Measurement) argues that a comprehensive management accounting and control system would include nonfinancial as well as financial performance indicators. Two such nonfinancial performance indicators were discussed in conjunction with organizations that adopt a just-in-time (JIT) production philosophy: customer-response time (CRT) and process cycle efficiency (PCE). Explain each of these two performance indicators.

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Definitions:

Gender Roles

Socially constructed roles, behaviors, activities, and attributes that a given society considers appropriate for men and women.

Adolescence

The transitional stage of physical and psychological development that typically occurs during the period from puberty to legal adulthood.

Social Situations

Contexts involving interaction between individuals, often requiring communication, cooperation, or competition.

Authoritative

Commanding and self-assured; often associated with someone who possesses a great deal of knowledge or expertise.