Which of the Following Is a Common Form of Value

question 26

Multiple Choice

Which of the following is a common form of value engineering in which the design team prepares several possible designs of the product, each having similar features with different levels of performance and different costs?

• A) Cost analysis.
• B) Variable design engineering.
• C) Cost-based value engineering.
• D) Functional analysis.
• E) Design analysis.

Understand how emotional and instrumental support impacts service experiences.

Evaluate the use of customer feedback, including complaints, to improve service quality.

Describe how service characteristics such as perishability and variability affect service delivery and marketing.

Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.

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Definitions:

Value-stream Map

A visual tool used in lean manufacturing to analyze and design the flow of materials and information required to bring a product to a customer.

Inventory Quantities

The amounts of each item or resource held in stock by a business or organization.

Service Blueprint

A detailed map or diagram that displays all activities and touchpoints involved in delivering a service, highlighting customer interactions and backend processes.

Activity Times

The duration required to complete specific tasks or processes in project planning and management.