The Management of Activities to Improve the Value Received by the Customer

question 131

Multiple Choice

The management of activities to improve the value received by the customer and the competitiveness of the organization is:

• A)Cost driver analysis.
• B)Customer profitability analysis.
• C)Activity-based management.
• D)Performance measurement.
• E)Activity analysis.

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Definitions:

Normative

Relates to establishing, relating to, or deriving from a standard or norm, particularly in the context of ethics or societal norms.

Instrumental

Characterized by practicality and utility, often prioritizing efficiency and effectiveness towards achieving a goal.

Rational

Pertaining to actions, decisions, or beliefs that are based on reason or logical analysis rather than emotions or irrational factors.

Collective Nature

The inherent characteristics or behaviors that emerge from the interactions and relationships within groups or societies.