The Management of Activities to Improve the Value Received by the Customer

question 131

Multiple Choice

The management of activities to improve the value received by the customer and the competitiveness of the organization is:

• A)Cost driver analysis.
• B)Customer profitability analysis.
• C)Activity-based management.
• D)Performance measurement.
• E)Activity analysis.

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Definitions:

Contingency

A future event or circumstance that is possible but cannot be predicted with certainty.

Manufacturing And Operations

The processes related to the production and delivery of products and services, encompassing everything from raw material procurement to final product assembly and distribution.

Inventory Control

The supervision of supply, storage, and accessibility of items to ensure an adequate supply without excessive oversupply.

Capital Equipment

Long-term, significant items of property used in the production of goods or services, such as machinery and buildings.