The Balanced Scorecard

question 57

Multiple Choice

The balanced scorecard:

• A) Is not comprehensive, since it doesn't include all the critical success factors which contribute to competitive success.
• B) Helps focus managers' attention to bottom line profits.
• C) Is forward looking, stressing nonfinancial measures that can lead to benefits in the future.
• D) Fails to reflect environmental and social effects of the firm's operations.
• E) Is heavily weighted toward the financial critical success factors.

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Definitions:

Skinner

An American psychologist and behaviorist known for his development of the theory of operant conditioning.

Contingency Theory

A theory in organizational behavior that suggests the effectiveness of leadership depends on the situation at hand and how certain factors affect the situation's outcome.

Social Learning

The process of acquiring new behaviors through observation and imitation of others, as proposed by Albert Bandura.

Classical Conditioning

The procedure of learning through establishing connections between a stimulus from the surroundings and one that occurs naturally.