Which One of the Following Is Not Usually Included as a Perspective

question 62

Multiple Choice

Which one of the following is not usually included as a perspective of the balanced scorecard?

• A)Financial Performance.
• B)Tax Reporting.
• C)Learning and Growth.
• D)Customer Satisfaction.
• E)Internal Business Processes.

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Definitions:

Transactional Analysis

A psychoanalytic theory and method of therapy wherein social transactions are analyzed to understand behavior.

Emotional Pattern

The recurring or habitual way in which a person experiences and expresses emotions in various situations.

Emotional Style

Refers to consistent ways in which individuals experience, express, and manage emotions.