One of the Many Changes in the Business Environment in Recent

question 32

Essay

One of the many changes in the business environment in recent years that has had significant impact on cost management practices is a focus on the customer. You are part of the management team in a medium-size computer service company. The company is just three years old and is growing fast, doubling its customer base every six months.
Required:
(a) Describe your typical customer's needs and service expectations.
(b) How has the doubling of your firm's customer base every six months affected its ability to maintain this focus on the customer? If this dramatic growth continues, what are some specific actions your firm can take to retain its goal of "focus on the customer"?

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Definitions:

AMT

Automated Machine Translation involves using computer software to translate text from one language to another without human intervention.

Personal Characteristics

The distinguishing traits, qualities, or attributes that make up an individual's personality and behavior.

Performance Objectives

Specific, measurable goals set to gauge the efficacy of employees, training programs, or business strategies in achieving desired outcomes.

Spare Time

Free time in which one is not working and can engage in leisure activities or rest.