SPIN and Active Listening Are Just as Important to Understanding

question 59

True/False

SPIN and active listening are just as important to understanding the needs of colleagues as they are to satisfying customer needs.

---

Definitions:

Discharged Patients

Individuals who have been officially released from a hospital or medical care facility after treatment.

Mentally Ill

A term describing individuals who are experiencing mental health disorders that affect their thinking, feeling, behavior, or mood.

Cultural Influences

The impact that cultural background and context have on individual behaviors, values, and perceptions.

Psychoanalysis

A set of psychological and therapeutic theories and methods, founded by Sigmund Freud, which seeks to treat mental disorders by investigating the interaction of conscious and unconscious elements in the mind.