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What Steps Can a Salesperson Take to Overcome Conflict with a Customer

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What steps can a salesperson take to overcome conflict with a customer?


Definitions:

Dance Party

A social gathering where individuals come together to dance, enjoy music, and often, celebrate an occasion or simply for enjoyment.

Bystander Intervention Effect

The phenomenon where the presence of others can influence an individual's likelihood to help a person in distress, often reducing the likelihood of intervention.

Risky-Shift

Refers to the phenomenon where groups tend to make riskier decisions together than individuals would on their own.

Group Polarization

The inclination of a collective to reach decisions that are significantly more radical than the initial tendencies of the individual members.

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