A Telemarketer Who Was Trying to Get Chloe to Change

question 10

Multiple Choice

A telemarketer who was trying to get Chloe to change her Internet usage plan asked Chloe,"Are you ready to switch now?" This scenario indicates that he was using the _____ closing method.

• A) benefit summary
• B) direct request
• C) balance sheet
• D) assumptive
• E) alternative choice

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Definitions:

Necessary Features

are essential characteristics or components required for something to be recognized or function in a certain way.

Sufficient Features

Characteristics or aspects that are adequate or enough to meet the needs of a situation or to fulfill a criterion.

Brain Activation

A process involving increased blood flow and neural activity in specific areas of the brain in response to various tasks or stimuli.

Nouns

Words that name people, places, things, or ideas.