Which of the Following Statements About the Use of Humor

question 83

Multiple Choice

Which of the following statements about the use of humor in sales presentations is true?

• A) Humor should never be used in sales presentations.
• B) It is best to avoid recounting humorous experiences from one's own life.
• C) It is recommended that salespeople practice telling jokes so that they are confident when using the jokes in a presentation.
• D) Salespeople should not apologize before telling a joke.
• E) All of the above.

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Definitions:

Displacement

Displacement is a defense mechanism where an individual shifts feelings from an undesirable situation or person to someone or something that is less threatening.

Regression

In psychology, a defense mechanism leading an individual to revert to an earlier stage of development in response to stress or conflict; in statistics, a method to determine the relationship between variables.

Projection

A defense mechanism where individuals attribute their unwanted feelings, impulses, or thoughts onto someone else.

Denial

A defense mechanism in which confrontation with a personal problem or with reality is avoided by denying the existence of the problem or reality.