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RESTAURANT RESEARCH SCENARIO Insight Research, a Marketing Research Company, Has Been Hired by Been

question 72

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RESTAURANT RESEARCH SCENARIO
Insight Research, a marketing research company, has been hired by a national chain of family restaurants to help them better understand their customers and their preferences. The restaurant chain has several competitors competing for the same customer segments and has experienced sales declines in the past few years. Researchers go "under cover" and pretend to be customers so that they will fit in while they observe the interactions between customers and the wait staff. Subsequently, they write a report of their interpretations of what they experienced personally while pretending to be a customer. They also add in details of what they saw regarding interactions of other customers with each other and with the employees of the restaurant. Some conclusions drawn were that the employees were not especially attentive to the customers and that customers were overheard saying they didn't intend to return. Some researchers also noted that the food was not very good and they saw several customers return orders.
-Refer to Restaurant Research Scenario.Which of the following can be a criticism of the research approach used by Insight Research?

Definitions:

Distributions

Statistical data arrangements showing the frequencies of potential outcomes or occurrences.

Normal

A term describing data or a distribution that conforms to a normal curve, typically indicating a balanced or typical state.

Standard Scores

Scores that are derived from the process of standardization, allowing different datasets to be compared by converting variables to a common scale.

Debt-equity Ratio

An indicator of a business's debt leverage, computed by dividing the sum of its liabilities by the equity owned by its stockholders.