Which of the Following Statements Is Good Advice for Salespeople

question 43

Multiple Choice

Which of the following statements is good advice for salespeople concerned about using proper facial expressions as nonverbal communicators?

• A) Nothing creates rapport like a smile.
• B) Refrain from blushing during the presentation.
• C) Try pointing fingers to add emphasis to statements.
• D) Facial reactions are typically easy to manage.
• E) Staring fixedly at customers is a great way to communicate confidence.

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Definitions:

Customizable

Customizable refers to the ability of a product or service to be modified or tailored according to the specific needs or preferences of a customer.

Upstream Activities

Operations or processes in an industry that occur closer to the source of raw materials or the beginning of the production line, such as exploration and extraction in the oil industry.

Sourcing

The process involved in finding, evaluating, and engaging suppliers of goods and services.

Procurement

The process of finding, agreeing to terms, and acquiring goods, services, or works from an external source, often involving tendering or competitive bidding.